Thanks for visiting the Spiral River ~ 'Little Joys' for the InSpirited at Heart 

Payment: We accept Paypal. You don't need a Paypal account to pay by Paypal. 

Taxes: We charge PST on all BC orders and GST on all Canadian orders.

International Orders: Customs and duties including the VAT in Europe are your responsibility to pay when you receive your Spiral River creation. The VAT is 20-30% depending on where you are located.

Shipping Times:   Ready to ship items will be sent with Canada Post within 1-3 days of receiving payment.   Made to order items and custom creations will ship within 1-8 weeks of receiving payment.

Shipping Method: All items will be sent with tracking and $100 insurance in order to be eligible for the Paypal buyer protection. Items usually take 7-14 business days to arrive in Canada and the USA and 2-4 weeks to Europe and Asia.

If you would like your items sent rush, by FedEx and/or with more insurance, please ask for a quote.

Exceptions:  We may not ship to certain countries at our discretion. We will cancel and refund your order within 5 days and notify you. We may not ship to India, Thailand, certain African, Central & South American, and Middle Eastern countries (please contact us first before purchase.) If you are located in the above countries, your order may be cancelled and refunded at our discretion.

Declared Value:  The declared value of your item will be listed on the import/export paperwork - this is the amount you paid for your item. Your package will be marked as 'online purchase'. I do not collect your country's import fees and taxes, and they are not included in your purchase price. You may be charged duty and taxes when you receive the item, and this is your responsibility - this includes the 20-30% VAT for European orders. Customs fees or entry taxes are not eligible as a return reason.

Refunds and Exchanges: I really hope you will love your Spiral River Design and I do my best to portray my work with natural lighting and offer an accurate description.  If for some reason you do not like your Spiral River design, or it arrived damaged, please let me know as soon as possible. Depending on the problem, we may settle on an exchange or a refund. Customs fees or entry taxes are not eligible as a return reason.

If you want to return an item
(excluding custom and personalized items), you may return it in its original conditions within 14 days of receiving it for a full refund (shipping excluded). Return shipping will be at your cost. I'll refund the original amount (shipping excluded) you paid, upon receiving the item.

Custom Orders:  Custom orders are not refundable and require payment in full before I order materials and start work.

Ring Sizes: I am very careful to size your custom rings to the size you ordered. Please double check the size you need before placing your order. You can do this by measuring the inside diameter (from one side to the other) of another ring you like the fit of or ask for the ring sizing tool. Please make sure the measurement is precise down to fractions of millimetres. If you are ordering a wide band please measure a wide band for fit, not a narrow band. Unfortunately not all ring sizers measure to the same size, so I really need the inside diameter measurement to fit your custom ring.

Resizing can be as much work as creating a new ring, therefore resizing fees start at $25 for simple bands and $80 for rings with stones, plus return shipping.

Right Not to Sell (a very rare scenario)
We reserve the right not to sell an item at our discretion. If you made a purchase and we cannot go through with the transaction or decide not to sell, we will fully refund your original payment method and cancel the transaction.